Return & Refund Policy

Our returns policy lasts 30 days. Which means you have 30 days to return an item.

To start a return, you can contact us at rhonda@elegwood.com If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We have a restocking fee of $20 for reasons unrelated to defective or damage issues. The fee is waived for issues related to defective or damage. The cause of damage will be evaluated and addressed accordingly.

You will be given instructions of where to return the product.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 days. Please remember it can take some times for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, Please contact us at rhonda@elegwood.com

Exchanges

To return your product, please have your first step be to contact rhonda@elegwood.com

You will be responsible for paying for your own shipping costs for returning your item for any reason other than defective or damaged goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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