Shipping & Payment Info

How FBMFulfillment Manages Shipping and Payment Processing for TP Suites Products

At TP Suites, we’ve partnered with FBMFulfillment, a reliable third-party logistics (3PL) company, to ensure that your Elegwood product is efficiently packaged and shipped to your door. Once an order is placed on our website, here's what happens:

1. Order Processing: When a customer orders an Elegwood product, our system immediately sends the order details to FBMFulfillment. They receive the specifics of the purchase, including the selected color, quantity, and shipping information.
2. Packaging: FBMFulfillment has a dedicated team at their warehouse located at 2300-2 Vinson Lane, Jacksonville, Florida, that carefully picks and packages each order to meet our quality standards. Every Elegwood product is handled with care to ensure it arrives in perfect condition.
3. Shipping: Once packaged, FBMFulfillment ships the order using trusted carriers such as UPS, FedEx, or USPS. For TP Suites products, shipping is available throughout the continental United States, excluding Alaska and Hawaii. Customers can expect their package to arrive within 3-5 days, depending on their location.
4. Tracking Information: After the order has been shipped, customers receive an email with tracking information, so they can follow the progress of their delivery in real-time.
5. Payments: All payments for Elegwood products are securely processed on our website at the time of purchase. FBMFulfillment handles only the shipping and delivery of the product, while we manage all payment processing. Customers can pay using a variety of secure methods, including major credit cards, Stripe, and PayPal.
6. Returns and Exchanges: In case a customer wishes to return or exchange a product, our customer service team coordinates with FBMFulfillment to facilitate the return. Once the returned product is received at their warehouse, we process the refund or exchange accordingly. To see more details about returns and refunds please visit our Returns Policy or feel free to contact rhonda@elegwood.com